Fox And Heart Neon Sign, Fox Led Sign, Fox Animal Neon Light, Heart Led Light, Animal Room Wall Art Light, Animal Home Wall Decor

ORDER PROCESSING AND SHIPPING INFORMATION

ESTIMATED DELIVERY TIME:

Customers can expect to receive their products within 6-10 business days after payment has been received and their order processed.

ORDER PRODUCTION:

After payment, your order will be placed in our waiting queue for two hours before production begins. During this time, you can edit or cancel your order. Production typically takes 1-3 business days.

SHIPPING TIME:

Shipping takes 5–7 business days. Once your order has been released to the carrier, a tracking link will be emailed to you so you can monitor delivery progress.

Note: Business days do not include Saturdays and Sundays.

SHIPPING COSTS:

• US and International Shipping: Free Shipping*

SHIPMENT CONFIRMATION & TRACKING:

You will receive a shipment confirmation email once your order has shipped. The tracking number will become active within 24 hours.

INCORRECT OR UNDELIVERABLE ADDRESS:

If an order is undeliverable due to incorrect or incomplete information provided by the customer, we are not responsible. Items returned to us can be reshipped at the following costs with updated and accurate shipping details:

• $7 per item for reshipping to the US
• $10 per item for global reshipping

MULTIPLE ADDRESSES:

We only ship to a single address per order. If you need to ship to multiple locations, please place separate orders for each address.

VAT INFORMATION:

We do not collect taxes on any orders. Recipients are responsible for any taxes and duties. For more information, please contact your local customs office as VAT charges vary by country.

For any further questions, please contact us at [email protected]

We offer a 14 day return policy to our customers. Since our products are bespoke, made-to-order, we allow for refunds under certain conditions which can be found below. You have 14 days after receiving your order to contact us with any problems.

Returns are only accepted if:

• The goods are damaged
• There are visible defects in the print
• The item is the wrong size
• The item is the wrong color
• The item is the wrong design
• The item is the wrong style

Return & Refund Procedure:

STEPS TO CLAIM A RETURN

1. Submit a return request within 14 days of receiving the goods. Requests after 14 days will not be accepted.

2. The request can be made at Contact Us or by emailing [email protected].

3. Returns can be exchanged for the original item or refunded for the original purchase price. Requests are typically addressed within 24 hours.

4. Ship the return to our warehouse at 4955 W Napoleon Ave, Metairie, Louisiana 70001, United States with the order ID and at your expense.

5. Refunds will be processed to the original payment method as follows:

   • PayPal: Refunds will be processed within 24-48 business hours
   • Credit Card/Debit Card: Refund will be processed within 5-10 business days
   • If it is over the timeframe mentioned above and you have not received the refund, please contact us at [email protected]

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

ORDER CANCELLATION

If you want to cancel or changes your order, you must contact us within 2 hours after receiving your purchase confirmation. Your right to modify or cancel your purchase is invalid when the 2-hour period has passed and it starts manufacturing.

GIFTS

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

Please contact us at [email protected] if you have any other questions.