Have a question before ordering, or need help with a sign that is already on its way? Email is the quickest way to reach the House Neon team.
When we reply: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Messages that arrive outside those hours, or on weekends, are answered in the order they came in once the team is back.
Where we are: our team works from Vietnam.
Help us answer in one reply
- About an existing order: your order number and the email used at checkout.
- A sign that arrived damaged or does not light: clear photos of the sign, the box and the shipping label, plus a short video if part of the sign stays dark.
- A design question: the product link, the wording you have in mind and the room or wall where it will hang.
- Changing or cancelling: the order number and exactly what you want changed. The sooner you write, the more options there are.