Every House Neon sign carries a 1 year warranty, counted from the date it was delivered to you.
Covered
- Sections of LED neon flex that stop lighting, flicker or dim unevenly during normal use.
- A power adapter, cable or switch/dimmer supplied with the sign that stops working.
- Neon flex coming loose from the acrylic backing without any outside force.
Not covered
- Cracks, scratches or breaks from drops, knocks or moving the sign.
- Damage from water, rain, high humidity or use outdoors without shelter.
- Faults caused by using a different adapter, cutting cables, rewiring or opening the sign.
- Normal, gradual changes in brightness over time.
- Damage present on arrival. That is a shipping claim and must be reported within 7 days of delivery, as explained in our Shipping Policy.
Making a claim
- Email help@houseneon.com with your order number.
- Describe the problem and attach a photo or short video of the sign switched on, plus a photo of the adapter label.
- We review the claim and reply with the next step, which may be troubleshooting, a replacement part, a repair or a replacement sign.
We may ask you to return the faulty sign or part. If so, we will send instructions before you ship anything.
Before you write in
Many lighting problems come from the power connection. Check that the plug is fully seated in the outlet and the adapter, try a different outlet, and if your sign has a dimmer, turn it to full brightness.